Get in touch with our team, we're here to listen to you

Special Home Cleaning Services proudly serves the following areas: Dallas, Addison, Allen, Carrollton, Celina, Coppell, Fairview, Frisco, Lewisville, Little Elm, McKinney, Plano, Prosper, Richardson, and The Colony.

If you have any specific questions regarding our service area or would like to inquire about our availability for your specific location, please feel free to contact our customer service team. We are more than happy to assist you and provide any additional information you may need.

While it is not mandatory for you to be at home while the cleaning crew is present, it ultimately depends on your personal preference and comfort level. As a cleaning provider, we are accustomed to working in occupied homes, allowing homeowners the flexibility to attend to other responsibilities or enjoy their free time.

To make the decision that best suits your needs, discuss your preferences with us. We can guide you on our standard procedures and work with you to accommodate your specific requests. Remember to communicate any valuable or delicate items and discuss protocols for their care.

Ultimately, the choice of whether to be at home while the cleaning crew works is yours. The goal is to ensure a clean and comfortable living space while providing you with convenience and peace of mind.

As a professional cleaning service, we come fully equipped with the necessary cleaning supplies to handle a wide range of cleaning tasks. Our team arrives prepared with industry-standard cleaning agents, tools, and equipment to deliver high-quality results.

However, if you have any specific or specialized cleaning products that you prefer to be used in your home, we encourage you to provide them. This ensures that we meet your individual preferences and cater to any specific requirements you may have. Whether it's a particular brand of eco-friendly cleaners or products suitable for specific surfaces or materials, we are happy to incorporate them into our cleaning routine.

At Special Home Cleaning Services, we prefer payment through credit card as it offers a secure and convenient method for our clients. We accept major credit cards, including Visa, Mastercard, American Express, and Discover.

While credit card payment is our preferred method, we understand that circumstances may vary. Therefore, we can also accept cash payments for our services. If you prefer to pay in cash, please inform us in advance, so we can make the necessary arrangements.

However, please note that we do not accept payment by checks under any circumstances. We apologize for any inconvenience this may cause.

Our goal is to provide flexibility and convenience when it comes to payment methods while maintaining a streamlined and secure process. If you have any specific payment-related questions or require further clarification, please don't hesitate to contact our customer service team. We are here to assist you in finding the best payment solution that suits your needs.

Yes, Special Home Cleaning Services is insured and bonded. We understand the importance of trust and accountability when it comes to providing cleaning services in your home or business environment.

Our company maintains comprehensive insurance coverage to protect both our clients and our employees in the event of any unforeseen incidents or accidents that may occur during the cleaning process.

Yes. You have the option to cancel a service with Special Home Cleaning Services. We understand that circumstances may change, and you may need to adjust or cancel your scheduled cleaning appointment.

To cancel a service, we kindly request that you provide us with sufficient notice(*) in advance. This allows us to adjust our schedule accordingly and provide opportunities for other clients.

* Minimun of 24 hours